Licensing & Compliance


Compliance is an important part of operating a security business.

Please find below useful information and links to areas of compliance required in the security industry. SPAAL provides assistance to members in achieving compliance requirements for all related business legislation.

Security Industry Awards

The Fair Work Act commenced on 1 July 2009 and from 1 January 2010 new National Awards will replace all State and Territory Awards covering employees. The Australian Industrial Relations Commission now (Fair Work Australia) has handed down the following Awards for the security industry.

For more information visit the Fair Work Commission website.

Compliance of the Act is administered by the Fair Work Ombudsman.

National Employment Standards (NES)

The National Employment Standards (NES) set out minimum conditions of employment. You can find details of how the standards apply in the Fair Work Australia fact sheets.

National Employment Standards Fact Sheets

Unfair Dismissal

Fair Work Australia has published further information in relation to unfair dismissal applications to assist self-represented applicants and respondent employers.

Information now available on the FWA website includes:

  • an eligibility quiz
  • details about the processes applicants and respondents follow, and
  • helpful answers to frequently asked questions about unfair dismissal applications

Fair Work Australia has also published a series of printable guides on unfair dismissal applications, including an overview of the unfair dismissal laws and a flowchart on the unfair dismissal process with details of related guides and forms.

The new resources are available in the Dismissals section of the FWA website.

Superannuation Guarantee rate increases to 10% from 1 July 2021 to 30 June 2022.

For infomation on all future increases  – ATO super guarantee percentage increase table

Public Holidays

For State and Territory national holidays click here. Public Holidays

Queensland Labour Hire Licensing

From 16 April 2018, security providers who provide employees to another security provider or client require a labour hire licence.

Labour Hire Licensing Regulator – Office of Industrial Relations

Victorian Labour Hire Licensing

To operate legally in Victoria from 30 October 2019, labour hire providers must have applied for, or have a labour hire licence. Labour hire providers have six months from 29 April to apply for a licence.

Labour Hire Licensing Regulator –

Workplace Relations Advice

SPAAL provides expert legal services for members through Rankin Ellison and Holding Redlich law firms in NSW, QLD and VIC.

Members receive free advice over the phone on all business related legal matters,  a fee for service applies for work undertaken.

Alarm monitoring centre certification scheme

The Security Providers Association of Australia (SPAAL) offers an alarm monitoring centre certification scheme to comply with the requirements of AS2201.2.

The certification inspection will be carried out by an independent inspector appointed by SPAAL..

Certification of the Monitoring Centre is predicated upon the applicant having obtained a copy of AS2201.2 (2004) and determined their grading requirements associated with the Standard. Grade A is the highest building services and construction standard, Grade C is the lowest. Grade 1 is the highest operation, equipment and staff performance standard, Grade 3 is the lowest. The grading of a Monitoring Centre is a combination of both attributes of building services and performance.

A copy of AS2201.2 can be purchased from Standards Australia

SPAAL Certified Alarm  Monitoring Centres

JD Security, NSW – A1

Naskam Security Services – A1

Rechenberg Pty Ltd – A3

Woolworths, NSW – C1

We recently had our monitoring centre re-certified through SPAAL. This was the first time I had personally been involved in this procedure and I found SPAAL to be very professional, explaining the entire procedure and streamlining the process. I would definitely recommend SPAAL to other monitoring businesses to conduct their certifications.

Geoff Hall, IMC Manager, Woolworths Incident Management Centre

SPAAL is not responsible for companies that change their operation following certification.

For more information, download an application form or please contact SPAAL on 1300 369 433 or email

Queensland security firm licence audit scheme

SPAAL as an Approved Security Industry Association in Queensland is required to undertake mandatory compliance audits of members holding a Security Firm Licence for compliance to the the SPAAL Code of Conduct,.

At least one compliance audit is required to be undertaken every 3 years, an audit fee is payable,  The audit will be conducted by Revolution Advisers Chartered Accountants

For more information please contact the SPAAL on 1300 369 433.

Complaints and dispute resolution policy

Where SPAAL receives a written complaint either from a Member or from the public in relation to the conduct of a Member or an officer of the Association, that complaint shall be dealt with in accordance with the Association’s Complaint and Dispute Resolution Policy and Procedures.

In the event that a Member wishes to make a written notification of a dispute with another Member (in its capacity as Member) an officer of the Association or the Association itself, that dispute shall be dealt with in accordance with the Association’s Complaint and Dispute Resolution Policy and Procedures.

The Complaints Management policy of SPAAL is to ensure proper response to complaints laid in the manner set out in this Procedure and treat each complainant with respect and undertake the investigation of the complaint in a timely manner and provide natural justice. Each complaint will be dealt with on its merits and proceeded with as set out in this Procedure.

Not every complaint received will be able to be dealt with by SPAAL due to a variety of reasons. When necessary, the advice of SPAAL Legal Officer will be obtained to determine the correct and legal response to a complaint which requires such advice.

This Procedure is subject to constant review and assessment of its practical, reasonable and efficient methodologies and practices to assist in mediating wherever possible, a reasonable solution between complainant and member concerned.

SPAAL models its Compliant Policy and Procedures on Complaints Standard SA 3806.

Continuing professional development

SPAAL’s Continuing Professional Development (CPD) program is designed to ensure members attain and maintain increased skills and knowledge for consistent professionalism within the security industry.

Where a business licence holder becomes a member of an approved security industry association for the purposes of sub section 26(3) of the Private Security Act 2004, then the following model to develop professional competence is to be used by the association:

The potential member must be assessed as having extensive experience (minimum of 5 years) in the security industry that demonstrates the person is competent to operate a security business (provision of a detailed curriculum vitae would be required);


To maintain membership with the approved Security Industry Organisation the business licence holder engages in a continuing professional development (CPD) program and must accumulate 12 “CPD points” each year in which a security business licence is held.

For more information download the CPD document.