News & Security Advice

Queensland

Queensland Security Industry Workforce Plan – Employer Survey and Regional Industry Forums EOI

The SPAAL is a member of Jobs Queensland’s Security Industry Advisory Group. Jobs Queensland have requested  SPAAL to distribute the Employer Survey and Regional Industry Forums EOI to members for feedback.

The Employer Survey aims to let us understand the skills and workforce challenges of Queensland’s Security Industry and will assist us in identifying future opportunities to develop a workforce plan based on Industry priorities.

Link to the Employer Survey:
https://grantthorntonau.au1.qualtrics.com/jfe/form/SV_6RJIOwlxBPF0Gdn
Deadline: 6th March 2020

The Regional Forum EOI aims to gauge interest in Security Industry members attending forums in key regional areas, Cairns, Townsville, and the Gold Coast. It allows respondents to indicate their interest and preferred date for these forums and, if they are unable to attend on these potential dates, an opportunity for them to register their interest in contributing to the project through another avenue (e.g. the survey or an interview).

Link to the Regional Forum EOI:
https://grantthorntonau.au1.qualtrics.com/jfe/form/SV_0ij3glzLJXRE8Xb
Deadline: 5th February 2020

Queensland ID scanning changes following TAFV policy review

Earlier this year, an independent review of the Queensland Government’s Tackling Alcohol-Fuelled Violence Policy was released.

The review of the policy found ID scanners made Queensland’s entertainment precincts safer. It also found that further refinements could address unintended consequences being experienced by licensees, particularly on quieter weeknights.

Based on these findings and following extensive consultation with licensees and industry representatives, changes to operating hours and re-entry requirements for ID scanners have been introduced.

Under these new liquor laws, licensees who operate a mandatory ID scanner at their venue no longer have to:

  • scan patrons on Monday, Tuesday, Wednesday or Thursday nights provided they stop selling liquor by 1am
  • scan patrons when they re-enter their venue, provided the venue has a suitable re-entry pass system.

Regulated licensees are still required to scan patrons from 10pm on Friday, Saturday and Sunday and the day before a public holiday, if they are authorised to sell liquor after 12 midnight during that trading period.

Patrons must still be scanned from 10pm on Monday, Tuesday, Wednesday and Thursday nights if the licensee continues to sell liquor after 1am.

Licensees also have the option to implement a re-entry pass system. This means patrons do not need to be scanned more than once during the compulsory regulated ID scanning period (i.e. after 10pm) in the same trading period.

There is no obligation for licensees to implement these changes at their venue if they prefer the current system.

Further details about these changes can be found in the Holidays and Other Legislation Amendment Bill 2019 and on our website at www.business.qld.gov.au/liquor-gaming

Reminder - digital driver licences are acceptable ID

With interstate tourists flocking to Queensland for the holiday season, you should expect to see some of your patrons offering interstate digital driver licences as an acceptable form of ID. Digital driver licences are in addition to driver licence photo cards and there are no plans to phase out the cards.

Please check out the information on the Business Queensland website for more details on digital IDs.

Electronic security register guideline

The Commissioner for Liquor and Gaming has released a guideline for the use of an electronic security register (ESR).

In Queensland, it is common practice for licensees to combine a security register and incident register and maintain a single register that contains all the required information. These requirements may now be sufficiently met through the use of an ESR.

Find out more information on the new electronic security register guideline.

Queensland Office of Fair Trading – New Security Licensing Training Requirements

The Office of Fair Trading has released the new training requirements from the 21st January 2020.

If you have completed the training from current training package prior to 21 January 2020, The Office of Fair Trading will still accept this training for a period of 12 months from 21 January 2020 until 20 January 2021.

Security (Unarmed) - CPP20218 - Certificate II in Security Operations 

From 21 January 2020, your training must include all 14 core modules from the CPP20218 Certificate II in Security Operations.

Full Course List

Bodyguard - CPP31418 - Certificate III in Close Protection Operations

From 21 January 2020, your training must include all 8 core modules and 6 elective modules from the CPP31418 Certificate III in Close Protection Operations.

Full Course List

Cash-in-Transit - CPP20218 - Certificate II in Security Operations 

From 21 January 2020, your training must include all 14 modules from the CPP20218 Certificate II in Security Operations, plus 3 elective units from CPP31318 Certificate III in Security Operations

Full Course List

Crowd Controller - CPP20218 - Certificate II in Security Operations

From 21 January 2020, your training must include all 14 modules from the CPP20218 Certificate II in Security Operations.

Full Course List

Refresher (Revalidation) Training

Crowd Controllers will still need to complete ongoing training every three years. The Office of Fair Trading will not recognize any prior learning for these units.

The modules for ongoing training for crowd controllers are:

  • CPPSEC3101 Manage conflict and security risks through negotiation
  • CPPSEC3121 Control persons using empty hand techniques
  • HLTAID006 Provide advanced first aid.

NOTE: There will be a significant difference in a crowd controller first aid requirement, now set at “Advanced First Aid”

It’s also a requirement that during the currency of a first aid certificate you have completed a CPR component that is refreshed every 12 months. The CPR module is:
HLTAID001 Provide cardiopulmonary resuscitation.

Queensland Security Providers Industry Training Consultation

The Queensland Government is seeking written feedback and comment regarding the proposed units of competency for each of the security provider licence functions.

Submissions are open until Monday 30 September 2019 and can be emailed to:

Tamika Travers
Manager, Industry Licencing Unit​
industry.licensing@justice.qld.gov.au

Consultation

The Office of Fair Trading (OFT) has conducted a review of the training package and units of competency for each licence class under the Security Providers Act 1993.

Draft units of competency to be eligible to obtain a crowd controller, security officer (unarmed), security officer (patrol dog), security officer (cash in transit) and bodyguard licence have been proposed.

Ongoing training

Ongoing training will continue to be required for crowd controllers and bodyguards.  This ongoing training will be:

  • CPPSEC3101 Manage Conflict and security risks through negotiation
  • CPPSEC3121 Control persons using empty hand techniques and;
  • HLTAID003 Provide First Aid.

What has happened during the review process?

The Commonwealth Department of Education and Training commissioned the Skills Service Organisation Artibus Innovation (Artibus), to review the current security providers training package required to receive a licence in the industry.

Artibus consulted with industry stakeholders, including state and territory regulators, registered training organisations, security industry associations and security licensees to develop the proposed new training package.

The requirements of the review were to consider whether qualifications and units of competency meet industry needs, and to develop components that align with the licencing requirements across jurisdictions.

A draft Security Operations Training Package was produced by Artibus and the Australian Industry Skills Committee approved it on 20 December 2018.

Queensland Government’s Tackling Alcohol-Fuelled Violence (TAFV) Policy Report

The final report of the independent evaluation of the Queensland Government’s Tackling Alcohol-Fuelled Violence (TAFV) Policy and the government’s interim response to its recommendations were tabled on 26 July.

The two-year evaluation reported promising reductions in some key measures of alcohol-related harm across Queensland and listed a series of recommendations.

Key recommendations which have been accepted in principle, subject to further consultation include:

Mandatory ID scanning

  • Increasing the minimum duration of Queensland Police banning notices from 10 days to one month
  • Limiting the amount of time venue-based bans remain on the system in an effort to minimise impact of vexatious and/or excessive bans
  • Adding an offence to the Liquor Act 1992 to address vexatious licensee bans
  • Retaining mandatory ID scanners
  • Enabling banning lists to be shared with venues that are not on the ID scanner network
  • Exploring options for a stamp-in process where IDs have already been scanned, to avoid double scanning
  • Removing the requirement to scan IDs from Monday to Thursday for venues that close by 1am
  • Exempting community clubs from mandatory networked scanning, while remaining subject to other restrictions.

CCTV

  • Extending the CCTV operation requirement for venues in the Brisbane City Council area to a statewide requirement for venues trading after midnight.

Safe Night Precincts (SNPs)

  • Continuing to support SNP board administration
  • Removing Inner Brisbane (Caxton Street) and Ipswich as part of a review of SNPs
  • Conducting regular reviews of SNP boundaries
  • Maintaining support services for SNPs.

Responsible Service of Alcohol

  • Introducing a penalty for not complying with Risk Assessed Management Plans.

Licensing

  • Publishing reasons and documents for licensing decisions (subject to privacy and resourcing).

You can read the report and the government's interim response in full at the Queensland Government Publications page.

SPAAL Queensland Members Breakfast Meeting – 12 September 2019

Register 

 

Guest Speakers - Fair Work Ombudsman, Labour Hire Licensing and Office of Fair Trading

Queensland Office of Fair Trading – Goods and Services Warranty Changes

Members that offer warranties against defects on services, or when supplying goods combined with services, will need to comply with new requirements coming into effect on 9 June 2019.

A warranty against defects is a representation to a customer that if goods or services provided (or part of them) are defective, you will provide a remedy. A representation only counts as a warranty against defects if it’s made at the time the goods or services are provided.

When supplying services

Members that offer a warranty against defects when supplying services, they will need to display the following mandatory text:

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: 

  • to cancel your service contract with us; and 
  • to a refund for the unused portion, or to compensation for its reduced value. 

You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

When supplying goods combined with services

Members that offer a warranty against defects when supplying goods combined with services, they will need to display the following mandatory text:

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: 

  • to cancel your service contract with us; and 
  • to a refund for the unused portion, or to compensation for its reduced value. 

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

There will be no change to the current mandatory text that traders use for warranties against defects when supplying goods alone.

More information 

You can find out more about warranties against defects on the OFT website

Changes for Queensland White Card induction training

Training for a Queensland White Card must now be face to face with a Registered Training Organisation (RTO).

A Queensland white card is recognised in all Australian states and the Australian Capital Territory and Northern Territory. Queensland also recognises white cards issued from each of these areas.

Concerns about the effectiveness and quality of online training were raised by various stakeholders during the Best Practice Review of Workplace Health and Safety Queensland in 2017. In addition, similar concerns have been long held by work health and safety regulators in other jurisdictions including New South Wales and Victoria.

In response to these ongoing concerns, last year Workplace Health and Safety Queensland advised all registered training organisations that construction induction training would need to be delivered face-to-face from 1 February 2019, with an exception if a Queensland resident lives in a rural area greater than 100 km from an RTO approved to deliver this course.

This arrangement aligns with those in Northern Territory, South Australia, Victoria and New South Wales, where online delivery of construction induction training is not permitted.

Training for a white card is delivered under a national competency standard, with mutual recognition between states. This change in requirements responds to industry concerns regarding the quality of on-line training which has placed the mutual recognition of Queensland issued white cards at risk.

Further information

Visit worksafe.qld.gov.au or call 1300 362 128.

Queensland Digital Wallet Pilot – ID Photo Cards and Licences

The Department of Transport and Main Roads (TMR) is developing a Digital Wallet to allow Queenslanders to store Government issued credentials and products securely on their mobile phone. The first products to be trialled will be Photo ID cards, Learner Driver Licences and Recreational Marine Licences.

The Digital Wallet will be piloted in a regional location in late 2019. In preparation we’re wanting to talk to businesses about how they use these credentials. This will help to ensure we are as inclusive as possible and design a solution that meets our customers’ needs.

To assist this, our research provider will be recruiting a range of businesses that currently utilise credentials (for example sighting, copying or scanning a driver licence or Photo ID card prior to conducting a transaction). To ensure an impartial and confidential approach we will utilize a third-party recruitment agency to secure candidates for research. SPAAL members may be contacted to participate.

Initial research will be conducted throughout May, with on-going research activities through to the end of 2019.

TMR will also be engaging regularly with stakeholders in the pilot region in the lead up to the pilot, with information packs, training materials and face-to-face visits to ensure the community and all stakeholder groups are ready for the pilot.

For further information about this project visit tmr.qld.gov.au/digitalwallet

Changes to Queensland Licence Cards and New Photo Identification Card

The Department of Transport and Main Roads (TMR) is making changes to Queensland's Adult Proof of Age Card as well as improving on all the current card products issued by TMR.

Summary of the main changes

Eligibility for the Adult Proof of Age Card will reduce from 18 years to 15 years. As the card will now be an accepted form of identity for people under 18 years it will be renamed the Photo Identification Card. The Photo Identification Card will be valid for 10 years from the date of issue.

Other TMR issued card products, including driver licences, will also be upgraded to reflect updated security and contactless functionality. Changes to the face of the cards have also been made to improve the readability of the card.

Timeframes

The new Photo Identification Card and the Marine Licence Indicator will be available from 1 April 2019. The remaining cards (including Driver Licences, Heavy Vehicle Licences and industry authorities such as the High-Risk Work Licence) will be available by mid-June 2019.

What does it mean for you?

The introduction of the Photo Identification Card and the changes to the other card products should not have significant implications for you.

Adult Proof of Age Cards issued prior to 1 April 2019 remain valid until the expiry date shown on the card. All other card products issued prior to the rollout of the changes will remain valid until they expire or are otherwise cancelled. Upon renewal or reissue customers will receive an updated card.

The cards are the most technologically sophisticated licensing product in Australia, bringing Queensland into line with international counterparts. TMR anticipates that businesses will benefit from increased assurance that the identity card being presented by customers is genuine.

Please refer to the attached factsheets for more information.