News & Security Advice


Queensland Security Providers Industry Training Consultation

The Queensland Government is seeking written feedback and comment regarding the proposed units of competency for each of the security provider licence functions.

Submissions are open until Monday 30 September 2019 and can be emailed to:

Tamika Travers
Manager, Industry Licencing Unit​


The Office of Fair Trading (OFT) has conducted a review of the training package and units of competency for each licence class under the Security Providers Act 1993.

Draft units of competency to be eligible to obtain a crowd controller, security officer (unarmed), security officer (patrol dog), security officer (cash in transit) and bodyguard licence have been proposed.

Ongoing training

Ongoing training will continue to be required for crowd controllers and bodyguards.  This ongoing training will be:

  • CPPSEC3101 Manage Conflict and security risks through negotiation
  • CPPSEC3121 Control persons using empty hand techniques and;
  • HLTAID003 Provide First Aid.

What has happened during the review process?

The Commonwealth Department of Education and Training commissioned the Skills Service Organisation Artibus Innovation (Artibus), to review the current security providers training package required to receive a licence in the industry.

Artibus consulted with industry stakeholders, including state and territory regulators, registered training organisations, security industry associations and security licensees to develop the proposed new training package.

The requirements of the review were to consider whether qualifications and units of competency meet industry needs, and to develop components that align with the licencing requirements across jurisdictions.

A draft Security Operations Training Package was produced by Artibus and the Australian Industry Skills Committee approved it on 20 December 2018.

Queensland Government’s Tackling Alcohol-Fuelled Violence (TAFV) Policy Report

The final report of the independent evaluation of the Queensland Government’s Tackling Alcohol-Fuelled Violence (TAFV) Policy and the government’s interim response to its recommendations were tabled on 26 July.

The two-year evaluation reported promising reductions in some key measures of alcohol-related harm across Queensland and listed a series of recommendations.

Key recommendations which have been accepted in principle, subject to further consultation include:

Mandatory ID scanning

  • Increasing the minimum duration of Queensland Police banning notices from 10 days to one month
  • Limiting the amount of time venue-based bans remain on the system in an effort to minimise impact of vexatious and/or excessive bans
  • Adding an offence to the Liquor Act 1992 to address vexatious licensee bans
  • Retaining mandatory ID scanners
  • Enabling banning lists to be shared with venues that are not on the ID scanner network
  • Exploring options for a stamp-in process where IDs have already been scanned, to avoid double scanning
  • Removing the requirement to scan IDs from Monday to Thursday for venues that close by 1am
  • Exempting community clubs from mandatory networked scanning, while remaining subject to other restrictions.


  • Extending the CCTV operation requirement for venues in the Brisbane City Council area to a statewide requirement for venues trading after midnight.

Safe Night Precincts (SNPs)

  • Continuing to support SNP board administration
  • Removing Inner Brisbane (Caxton Street) and Ipswich as part of a review of SNPs
  • Conducting regular reviews of SNP boundaries
  • Maintaining support services for SNPs.

Responsible Service of Alcohol

  • Introducing a penalty for not complying with Risk Assessed Management Plans.


  • Publishing reasons and documents for licensing decisions (subject to privacy and resourcing).

You can read the report and the government's interim response in full at the Queensland Government Publications page.

SPAAL Queensland Members Breakfast Meeting – 12 September 2019



Guest Speakers - Fair Work Ombudsman, Labour Hire Licensing and Office of Fair Trading

Queensland Office of Fair Trading – Goods and Services Warranty Changes

Members that offer warranties against defects on services, or when supplying goods combined with services, will need to comply with new requirements coming into effect on 9 June 2019.

A warranty against defects is a representation to a customer that if goods or services provided (or part of them) are defective, you will provide a remedy. A representation only counts as a warranty against defects if it’s made at the time the goods or services are provided.

When supplying services

Members that offer a warranty against defects when supplying services, they will need to display the following mandatory text:

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: 

  • to cancel your service contract with us; and 
  • to a refund for the unused portion, or to compensation for its reduced value. 

You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

When supplying goods combined with services

Members that offer a warranty against defects when supplying goods combined with services, they will need to display the following mandatory text:

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: 

  • to cancel your service contract with us; and 
  • to a refund for the unused portion, or to compensation for its reduced value. 

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

There will be no change to the current mandatory text that traders use for warranties against defects when supplying goods alone.

More information 

You can find out more about warranties against defects on the OFT website

Changes for Queensland White Card induction training

Training for a Queensland White Card must now be face to face with a Registered Training Organisation (RTO).

A Queensland white card is recognised in all Australian states and the Australian Capital Territory and Northern Territory. Queensland also recognises white cards issued from each of these areas.

Concerns about the effectiveness and quality of online training were raised by various stakeholders during the Best Practice Review of Workplace Health and Safety Queensland in 2017. In addition, similar concerns have been long held by work health and safety regulators in other jurisdictions including New South Wales and Victoria.

In response to these ongoing concerns, last year Workplace Health and Safety Queensland advised all registered training organisations that construction induction training would need to be delivered face-to-face from 1 February 2019, with an exception if a Queensland resident lives in a rural area greater than 100 km from an RTO approved to deliver this course.

This arrangement aligns with those in Northern Territory, South Australia, Victoria and New South Wales, where online delivery of construction induction training is not permitted.

Training for a white card is delivered under a national competency standard, with mutual recognition between states. This change in requirements responds to industry concerns regarding the quality of on-line training which has placed the mutual recognition of Queensland issued white cards at risk.

Further information

Visit or call 1300 362 128.

Queensland Digital Wallet Pilot – ID Photo Cards and Licences

The Department of Transport and Main Roads (TMR) is developing a Digital Wallet to allow Queenslanders to store Government issued credentials and products securely on their mobile phone. The first products to be trialled will be Photo ID cards, Learner Driver Licences and Recreational Marine Licences.

The Digital Wallet will be piloted in a regional location in late 2019. In preparation we’re wanting to talk to businesses about how they use these credentials. This will help to ensure we are as inclusive as possible and design a solution that meets our customers’ needs.

To assist this, our research provider will be recruiting a range of businesses that currently utilise credentials (for example sighting, copying or scanning a driver licence or Photo ID card prior to conducting a transaction). To ensure an impartial and confidential approach we will utilize a third-party recruitment agency to secure candidates for research. SPAAL members may be contacted to participate.

Initial research will be conducted throughout May, with on-going research activities through to the end of 2019.

TMR will also be engaging regularly with stakeholders in the pilot region in the lead up to the pilot, with information packs, training materials and face-to-face visits to ensure the community and all stakeholder groups are ready for the pilot.

For further information about this project visit

Changes to Queensland Licence Cards and New Photo Identification Card

The Department of Transport and Main Roads (TMR) is making changes to Queensland's Adult Proof of Age Card as well as improving on all the current card products issued by TMR.

Summary of the main changes

Eligibility for the Adult Proof of Age Card will reduce from 18 years to 15 years. As the card will now be an accepted form of identity for people under 18 years it will be renamed the Photo Identification Card. The Photo Identification Card will be valid for 10 years from the date of issue.

Other TMR issued card products, including driver licences, will also be upgraded to reflect updated security and contactless functionality. Changes to the face of the cards have also been made to improve the readability of the card.


The new Photo Identification Card and the Marine Licence Indicator will be available from 1 April 2019. The remaining cards (including Driver Licences, Heavy Vehicle Licences and industry authorities such as the High-Risk Work Licence) will be available by mid-June 2019.

What does it mean for you?

The introduction of the Photo Identification Card and the changes to the other card products should not have significant implications for you.

Adult Proof of Age Cards issued prior to 1 April 2019 remain valid until the expiry date shown on the card. All other card products issued prior to the rollout of the changes will remain valid until they expire or are otherwise cancelled. Upon renewal or reissue customers will receive an updated card.

The cards are the most technologically sophisticated licensing product in Australia, bringing Queensland into line with international counterparts. TMR anticipates that businesses will benefit from increased assurance that the identity card being presented by customers is genuine.

Please refer to the attached factsheets for more information.

Action taken against Gold Coast security operator

The Office of Fair Trading (OFT) has recently taken action against the owner of a Gold Coast-based licensed security firm under theSecurity Providers Act 1993 (SP Act).

The person concerned was previously determined by the Federal Court to have breached workplace laws.

The Fair Work Ombudsman referred the matter to the OFT and a show cause notice was issued to assess whether the person was appropriate to hold a security licence and operate a security firm in Queensland.

After fully assessing the matter, the OFT decided such conduct was contrary to the person’s obligations under the SP Act.

In a decision dated 9 November 2018, the OFT concluded the person (along with the new security firm the person was operating) should be suspended from holding a licence for a twelve month period, commencing 8 April 2019. The new security firm may avoid suspension of its licence, if it excludes the person from any involvement in the firm for the period of suspension.

The decision puts the security industry in Queensland on notice that breaches of Federal and state workplace laws, such as under-award wages, ‘sham’ contracting, illegal phoenix activity and compromising security industry worker rights, will not be tolerated.

Offending persons and security firms involved in such breaches will be forced from the security industry, to ensure worker’s rights are properly protected and security industry participants obey the law.

QLD Office of Fair Trading – Changes to Security licence exemption for ID scanning guideline

The Security licence exemption for ID scanning guideline was approved by the Office of Fair Trading in July 2017 to provide liquor licensees with greater flexibility when managing the ID scanning requirements, brought in under amendments to the Liquor Act 1992.  The exemption allowed persons who were not licensed as a crowd controller under the Security Providers Act 1992 to operate the ID scanners, provided they were supervised directly by a crowd controller.  

The guideline has been reviewed after 12 months of operation. As a result, the guideline has been amended to allow an ID scanner operator to be unlicensed on the condition they are supervised indirectly by a licensed crowd controller on duty on the licensed premises.  Access the guideline here

The exemption
A person scanning an ID will not need to be licensed as a crowd controller only if all of the following conditions are met:

  • ID scanning is adopted either mandatorily or by election at the venue.
  • The person is scanning a patron’s ID, as required by the Liquor Act 1992.
  • The person scanning IDs is indirectly supervised while performing such duties at all times by a licensed crowd controller, who is employed on the licensed premises.
  • If the ID scan identifies a banned patron, only a crowd controller may remove that person from on or around the premises.
  • In any physical interaction between a licensed crowd controller and a patron, a person merely scanning a patron’s ID must avoid all involvement.

Importantly, nothing in the guideline reduces the general obligations of a licensee under the relevant legislation and accordingly, apart from the scanning of IDs, all other screening of the entry of persons deemed appropriate by the licensee, must properly be conducted by a crowd controller. 

A practical example
When a patron wants to enter a venue, a host or hostess can perform the actual scanning of the patron’s ID into the ID scanner. A licensed crowd controller on duty at a licensed premises will directly or indirectly supervise the host or hostess operating the ID scanner.

As part of the indirect supervision, the crowd controller may separately and when deemed necessary from time to time, undertake any further checks on a patron in the entry screening process adopted by venue management, to ensure the patron conforms to the venue’s general admission criteria.  For example, while their ID may scan without any issues, they may be excluded because they are unduly intoxicated, disruptive, or inappropriately attired or presented.

If the patron is banned or otherwise unsuitable to enter the premises, the licensed crowd controller will refuse entry in a firm, polite, non-confrontational and professional way and generally manage any direct interaction with patrons that the ID scanning staff are not trained or authorised to perform.

More information on the security licence exemption for ID scanning and legal requirements for the security industry is available on our website. 

Queensland Wage Theft Inquiry Report

The Education, Employment and Small Business Committee's report on wage theft has recommended a number of changes to the industrial relations system.

Recommendations            Read Full Report