News & Security Advice


QLD Office of Fair Trading – New Licensee Portal

After a significant digital transformation project, the Office of Fair Trading (OFT) has launched a new service portal as part of their transition to becoming a more modern regulator.

Security providers (class 1 or 2) can now access status updates, complete licence renewals, resend receipts, and upload documents all in a time that suits themselves. The new authentication process auto fills information for those making an online payment,  

Commissioner for Fair Trading Victoria Thomson said moving our services to a digital platform allows us to better support our clients.

“Our team services more than 55,000 licence renewal requests per year so the need for modernisation and efficiency is high,” Ms Thomson said.   

“This first phase release focuses on the licence areas that generate the highest number of requests for OFT.

“It’s important that to take advantage of the system, clients need to link their Queensland Digital Identity account to the Fair Trading portal.

“Once users are logged in they can access information related to the Office of Fair Trading’s services, access status updates, complete licence renewals, obtain copies of receipts, upload documents and view history of their activity at any time.

“This will offer our clients the best experience as it allows the system to auto fill their information, so they aren’t having to repeatedly supply the same information. 

 “The new portal will change the way licensees interact with the OFT in terms of user experience and digital service availability, especially for those who work outside standard business hours.”

Creating a Queensland Digital Identity account will give clients access to many other services outside of OFT. If you don’t have a Queensland Digital Identity account already it is easy to create one by going to Create your QGov account.

Other OFT industry licensees can expect upgrades in the following phases of the transformation.  See below for a full list of licensees that can now digitally access and fulfil licensing renewal requirements:

  • real estate and resident letting agent (renew)
  • motor dealer and field agent (renew)
  • auctioneer and chattel auctioneer (renew)
  • real estate and motor salesperson certificate (apply and renew)
  • debt collector sub-agent certificate (apply and renew)
  • security provider - class 1 or 2 (apply and renew)
  • tattoo operator and tattooist (apply and renew)

For more information on digital services visit the Queensland Government website

Queensland Office of Fair Trading Security Newsletter – October 2021

Welcome to the October 2021 edition of the Office of Fair Trading’s (OFT) Security Buzz, an e-newsletter for Queensland security providers.

In this edition

  • What licence do locksmiths need in Queensland? 
  • Checking in and when you can refuse entry 
  • Have you completed your ongoing training?
  • What you need to know about reapplying for an expired licence 
  • Online licence applications coming soon 
  • When a security firm licence is required 
  • Working while waiting for your licence renewal 
  • Security compliance update 
  • Understanding and managing risk in the security industry 
  • Why security providers should get the COVID-19 vaccine 

View Newsletter

The Queensland Security Industry Workforce Development Plan 2020-2025

The Queensland Security Industry Workforce Development Plan 2020–2025 highlights the need for a collaborative workforce response to address rapid changes in the skills and workforce needs of the industry resulting from transformative technology and the changing needs of clients.

The plan will support the industry’s evolution and future growth through a long-term approach to workforce planning and development as it continues to be a significant contributor to the effective functioning of Queensland’s businesses and economy.

The 17 recommendations in the plan weave together the industry’s intent to drive positive and practical change.

The plan has been developed following extensive industry collaboration and input.

The Queensland Security Industry Workforce Development Plan 2020–2025 follows on from the Queensland Training Ombudsman review into training and assessment for Queensland’s security industry. The report included a recommendation for Jobs Queensland to collaborate with the industry to develop a long-term approach to workforce planning.

The SPAAL particpated on the Security Industry Advisory Group that developed the plan.

Read the Queensland Security Industry Workforce Development Plan 2020-2025

Queensland – An easier way for workers to recover wages and entitlements

Under changes that came in on 1 March 2021, Queensland workers who have been underpaid can recover what they are owed more easily by lodging a claim in the Industrial Relations Commission.

Claims can be for penalty rates, unlawful or unreasonable deductions from wages and superannuation.

Small claims, of up to $20,000 for workers employed under the Federal Fair Work Act and $50,000 for workers in the Queensland state system, will be dealt with through informal court proceedings.

The first step for workers is to approach an industrial commissioner for conciliation. If the claim cannot be resolved through conciliation the next stage is to proceed to the Industrial Magistrates Court.

Wage theft became a criminal offence in Queensland in 2020 and this system, created to align with this, allows claims to be resolved in a cheaper and easier way with workers not needing to engage lawyers.

Visit for more information.

Queensland Wage Theft Laws Passed

New laws to criminalise deliberate wage theft by an employer against an employee have recently been introduced in Queensland. The new laws also provide a simple, quick and low-cost process for wage recovery claims These changes respond to the findings and recommendations of a 2018 Queensland Parliamentary Committee inquiry into wage theft in Queensland and the inquiry report A fair day’s pay for a fair day’s work? Exposing the true cost of wage theft in Queensland.  The Committee found that wage theft is widespread, affecting around 437,000 (approximately one in five) Queensland workers each year and costing more than $1 billion every year in unpaid or underpaid wages.

Queensland Criminal Code and Other Legislation (Wage Theft) Amendment Bill 2020

On 15 July 2020, Hon Grace Grace MP, Minister for Education and Minister for Industrial Relations, introduced the Criminal Code and Other Legislation (Wage Theft) Amendment Bill 2020.

The House referred the Bill to the Education, Employment and Small Business Committee for detailed consideration.  The committee is required to report by Friday 28 August 2020.

Objective of the Bill

The explanatory notes state that the objectives of the Bill are to implement the underlying policy intent of the recommendations made in the committee’s report titled A fair day’s pay for a fair day’s work? Exposing the true cost of wage theft in Queensland, tabled on 16 November 2018. The two recommendations of the report that require legislative amendments are:

  • Recommendation 8 (Simple, quick and low-cost wage recovery process for workers), and
  • Recommendation 15 (Criminalisation of wage theft).

The objectives of the Bill are to be achieved by:

  • enabling the prosecution of wage theft as stealing under the Criminal Code;
  • increasing the maximum penalties in the Criminal Code for the offences of stealing and fraud relating to wage theft; and
  • facilitating the Industrial Magistrates Court’s jurisdiction for wage recovery matters, including the small claims wage recovery procedure for matters of not more than $20,000 under section 548 of the Fair Work Act 2009 (Cwth) (FW Act).

Call for submissions

The committee seeks submissions on the Bill from the public and interested stakeholders. The committee would appreciate you passing its call for submissions on to anyone you believe might be interested in the inquiry.

The closing date for submissions is 5:00pm on Thursday 30 July 2020.

An information sheet which provides guidelines on making a submission can be found at:

Submissions should be emailed to  or mailed to:
Committee Secretary
Education, Employment and Small Business Committee
Parliament House
George Street
Brisbane  Qld  4000

Submissions must include:
• the author’s name
• if the submission is made on behalf of an organisation, the level of approval (e.g. a local branch, executive committee or national organisation); and
• at least two of the following –
• mailing address
• email address
• daytime telephone number.

Public briefing

The committee will hold public briefing to hear from the Department of Education (Office of Industrial Relations) on Monday 27 July 2020. The briefing will be broadcast live on Parliament TV.

Public hearing

The committee will hold a public hearing on Monday 10 August 2020. Details will be posted on the committee’s webpage.
The hearing will be broadcast live on Parliament TV.

Other information

The Criminal Code and Other Legislation (Wage Theft) Amendment Bill 2020 and Explanatory notes are available at these links and from the Office of the Queensland Parliamentary Counsel at

The Minister’s statement of compatibility with human rights can be accessed here.

Queensland Office of State Revenue Compliance Campaign

From January 2020, the Queensland Office of State Revenue’s (OSR) compliance program is focusing on contractor payments and employment agent contracts. OSR is encouraging employers to review their payroll details now. You can contact the OSR to make a voluntary disclosure of a tax liability before an investigation, you might avoid penalty tax.

The following contains essential information about employment agent contracts, contractors payments and how to they are treated for payroll tax in Queensland. In the security industry these situations may arise more regularly than people are aware. With the relevant and up to date information SPAAL members will be better equipped to consider and identify if it is necessary to make a voluntary disclosure of a payroll tax shortfall.

Payroll tax where an employment agency contract exists

Where a business enters into an agreement with a client for the provision of workers to provide services in the client’s business, the arrangement may be classified as an employment agency contract for payroll tax purposes.

In these situations, the payments to the service provider are taxable wages and the employment agent is not entitled to claim a contractor exemption or a non-labour deduction.


ABC Pty Ltd is engaged by XYZ Pty Ltd to supply workers with certain skills and experience to work in XYZ’s business.

XYZ gives ABC the worker’s timesheets and payment based on those timesheets. ABC pays a portion of that payment to the workers.

In their payroll tax returns, ABC must include as taxable wages the:

  • employee wages for its own staff (i.e. the wages for ABC’s administrative staff)
  • entire value paid to the workers supplied to XYZ.

Because an employment agency contract exists, ABC is not entitled to claim a contractor exemption or a non-labour deduction on the amount paid to each worker.

Find out more about employment agents and payroll tax and OSR investigations

Payroll tax on payments to contractors

Did you know that payments you make to contractors and subcontractors may be liable for payroll tax? Even contractors that you believe don’t meet the ATO’s employee test for tax and superannuation purposes.

Find out more about:

The Payroll Tax Australia website has two videos:

Making a voluntary disclosure early and accurately minimises Unpaid Tax Interest (UTI) on the shortfall, as well as any penalty tax that may apply.

Making a voluntary disclosure is as easy as emailing the details to

Queensland Security Industry Workforce Plan – Employer Survey and Regional Industry Forums EOI

The SPAAL is a member of Jobs Queensland’s Security Industry Advisory Group. Jobs Queensland have requested  SPAAL to distribute the Employer Survey and Regional Industry Forums EOI to members for feedback.

The Employer Survey aims to let us understand the skills and workforce challenges of Queensland’s Security Industry and will assist us in identifying future opportunities to develop a workforce plan based on Industry priorities.

Link to the Employer Survey:
Deadline: 6th March 2020

The Regional Forum EOI aims to gauge interest in Security Industry members attending forums in key regional areas, Cairns, Townsville, and the Gold Coast. It allows respondents to indicate their interest and preferred date for these forums and, if they are unable to attend on these potential dates, an opportunity for them to register their interest in contributing to the project through another avenue (e.g. the survey or an interview).

Link to the Regional Forum EOI:
Deadline: 5th February 2020

Queensland ID scanning changes following TAFV policy review

Earlier this year, an independent review of the Queensland Government’s Tackling Alcohol-Fuelled Violence Policy was released.

The review of the policy found ID scanners made Queensland’s entertainment precincts safer. It also found that further refinements could address unintended consequences being experienced by licensees, particularly on quieter weeknights.

Based on these findings and following extensive consultation with licensees and industry representatives, changes to operating hours and re-entry requirements for ID scanners have been introduced.

Under these new liquor laws, licensees who operate a mandatory ID scanner at their venue no longer have to:

  • scan patrons on Monday, Tuesday, Wednesday or Thursday nights provided they stop selling liquor by 1am
  • scan patrons when they re-enter their venue, provided the venue has a suitable re-entry pass system.

Regulated licensees are still required to scan patrons from 10pm on Friday, Saturday and Sunday and the day before a public holiday, if they are authorised to sell liquor after 12 midnight during that trading period.

Patrons must still be scanned from 10pm on Monday, Tuesday, Wednesday and Thursday nights if the licensee continues to sell liquor after 1am.

Licensees also have the option to implement a re-entry pass system. This means patrons do not need to be scanned more than once during the compulsory regulated ID scanning period (i.e. after 10pm) in the same trading period.

There is no obligation for licensees to implement these changes at their venue if they prefer the current system.

Further details about these changes can be found in the Holidays and Other Legislation Amendment Bill 2019 and on our website at

Reminder - digital driver licences are acceptable ID

With interstate tourists flocking to Queensland for the holiday season, you should expect to see some of your patrons offering interstate digital driver licences as an acceptable form of ID. Digital driver licences are in addition to driver licence photo cards and there are no plans to phase out the cards.

Please check out the information on the Business Queensland website for more details on digital IDs.

Electronic security register guideline

The Commissioner for Liquor and Gaming has released a guideline for the use of an electronic security register (ESR).

In Queensland, it is common practice for licensees to combine a security register and incident register and maintain a single register that contains all the required information. These requirements may now be sufficiently met through the use of an ESR.

Find out more information on the new electronic security register guideline.

Queensland Office of Fair Trading – New Security Licensing Training Requirements

The Office of Fair Trading has released the new training requirements from the 21st January 2020.

If you have completed the training from current training package prior to 21 January 2020, The Office of Fair Trading will still accept this training for a period of 12 months from 21 January 2020 until 20 January 2021.

Security (Unarmed) - CPP20218 - Certificate II in Security Operations 

From 21 January 2020, your training must include all 14 core modules from the CPP20218 Certificate II in Security Operations.

Full Course List

Bodyguard - CPP31418 - Certificate III in Close Protection Operations

From 21 January 2020, your training must include all 8 core modules and 6 elective modules from the CPP31418 Certificate III in Close Protection Operations.

Full Course List

Cash-in-Transit - CPP20218 - Certificate II in Security Operations 

From 21 January 2020, your training must include all 14 modules from the CPP20218 Certificate II in Security Operations, plus 3 elective units from CPP31318 Certificate III in Security Operations

Full Course List

Crowd Controller - CPP20218 - Certificate II in Security Operations

From 21 January 2020, your training must include all 14 modules from the CPP20218 Certificate II in Security Operations.

Full Course List

Refresher (Revalidation) Training

Crowd Controllers will still need to complete ongoing training every three years. The Office of Fair Trading will not recognize any prior learning for these units.

The modules for ongoing training for crowd controllers are:

  • CPPSEC3101 Manage conflict and security risks through negotiation
  • CPPSEC3121 Control persons using empty hand techniques
  • HLTAID006 Provide advanced first aid.

NOTE: There will be a significant difference in a crowd controller first aid requirement, now set at “Advanced First Aid”

It’s also a requirement that during the currency of a first aid certificate you have completed a CPR component that is refreshed every 12 months. The CPR module is:
HLTAID001 Provide cardiopulmonary resuscitation.