News & Security Advice

NSW Digital Driver Licence – Important Information for Licence Checkers

What licence checkers need to know

The NSW Digital Driver Licence has been trialled in Dubbo, Albury and the Eastern Beaches under trial legislation since 2017.

As of Monday 28 October, regulation has come in force enabling all NSW drivers to legally present their Digital Driver Licence as proof of age, proof of identity and right to drive

The state-wide version of the Digital Driver Licence will become available to download on the Service NSW app. You and your businesses may be presented with the Digital Driver Licence by customers anywhere in the state.

Licence checkers need to be aware that customers will no longer be legally required to carry their plastic licence as they were during the trial. However, the NSW Government is continuing to urge customers to carry their plastic licence to avoid inconvenience as awareness and acceptance of the Digital Driver Licence spreads.

The state-wide version of the Digital Driver Licence has new features as a result of useful feedback from checkers involved in our trial. To help licence checkers prepare to be presented with this new version of the Digital Driver Licence, we are attaching the following quick reference guides:

Important to know

Customers are not required to hand over their device to the licence checker. If a licence checker cannot view a customer’s Digital Driver Licence they should ask the customer to adjust the tilt of their device or turn the devices brightness settings up.

Copying a licence

Licence checkers that need a copy of a customer’s licence must continue to follow their existing process using the plastic card. A copy solution for the Digital Driver Licence will be available early next year.

Reference materials 

This week, the Service NSW Digital Driver Licence web page will contain the state-wide information and reference materials for licence checkers. Further information can be found at www.service.nsw.gov.au/digital-driver-licence.

If you require support or have questions regarding the Digital Driver Licence, please do not hesitate to contact the team at info@service.nsw.gov.au.